Player Safety First
Responsible Gambling at 92win
Gambling should be entertainment — something you do for enjoyment, within limits that work for your life. When it stops feeling that way, the tools and information on this page are here to help you take back control.
Our Commitment
Playing Safe Matters More Than Playing More
At 92win, responsible gambling is not a compliance footnote — it is a core part of how we operate. We believe that a platform which genuinely cares about its players produces a healthier, more sustainable gaming community. That means equipping every registered user with practical tools to manage their own gambling behaviour, and making those tools accessible without the need to call support or navigate a complex process.
For players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and everywhere else in Pakistan — 92win offers deposit limits, loss limits, session time controls and full self-exclusion options, all accessible directly from your account settings. This page explains each tool, walks through the warning signs of problem gambling, and provides guidance on where to seek help if you or someone you know needs it.
Pakistan Legal Context: Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. 92win does not claim to be licensed or endorsed by any Pakistani governmental authority. Players are solely responsible for understanding applicable local laws. This page is not legal advice.
Healthy Gambling Looks Like This
- Playing with money you can afford to lose — not funds set aside for essential expenses.
- Treating gambling as entertainment, not as a way to make income or recover previous losses.
- Setting clear time and spend limits before each session and sticking to them.
- Balancing gambling with other activities — time with family, sport, work and social life.
- Stopping when the session ends — not chasing a loss or trying to "win it back" before logging out.
- Feeling comfortable talking about your gambling with close family or friends.
Built Into Every Account
Player Protection Tools
Every 92win account comes with a full suite of responsible-gambling controls. You do not need to contact support to activate them — they are available directly in your account settings at any time.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a standard cooling-off period before they apply.
Loss Limits
Apply a ceiling on the net amount you can lose over a defined period. The Platform enforces this limit automatically — when you reach it, further wagering is paused until the period renews. A useful tool for players who find deposit limits alone insufficient.
Session Time Limits
Set a maximum duration for individual play sessions. The Platform will alert you as you approach your chosen time limit, and can automatically end the session when it is reached. Regular session breaks are one of the most effective habits for healthy gambling.
Cooling-Off Period
If you feel you need a short break from the Platform, a cooling-off period lets you suspend your account for a chosen duration — 24 hours, 48 hours, one week or longer. Your account resumes automatically at the end of the period; it cannot be reversed once set.
Self-Exclusion
Self-exclusion permanently or semi-permanently closes your 92win account for a minimum period. During exclusion, you will not be able to log in, deposit or participate in any Platform activity. This is the most robust tool available and should be used whenever gambling feels out of control.
Reality Check Notifications
Enable pop-up notifications that appear at chosen intervals during a play session, showing your net win/loss position and total time on the Platform. These serve as a regular reality check — a brief moment to pause, assess and decide whether to continue or close the session.
How They Work
Understanding Spend & Time Controls
Daily Limits
Reset every 24 hours. Best for players who gamble frequently in short sessions.
Weekly Limits
Reset every 7 days. Useful for tracking spend across multiple shorter sessions.
Monthly Limits
Reset every 30 days. Ideal for planning a monthly entertainment budget in PKR.
Time Limits
Per-session duration caps. Pair with loss limits for comprehensive session control.
Important: Limit reductions take effect immediately once confirmed in your account settings. Limit increases are subject to a mandatory cooling-off period before they become active — this delay is intentional and exists to prevent impulsive decisions during high-emotion play sessions. If you feel the urge to raise your limits immediately, this may itself be a warning sign worth paying attention to.
Recognise the Signs
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise it in themselves until the impact on their finances, relationships or wellbeing is significant. The signs below are not a clinical diagnosis — they are prompts to reflect honestly on your gambling behaviour.
Gambling With Essential Money
Using funds intended for rent, bills, groceries, school fees or family needs to fund gambling sessions.
Chasing Losses
Continuing to play beyond your planned session or budget in an attempt to recover money already lost.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends or a partner.
Emotional Distress Around Gambling
Feeling anxious, irritable, depressed or restless when unable to gamble, or after a losing session.
Losing Track of Time
Gambling sessions regularly lasting much longer than planned, losing awareness of time passing.
Neglecting Responsibilities
Missing work, social commitments, family time or important responsibilities because of gambling.
Borrowing to Gamble
Taking loans, using credit cards, or asking family and friends for money specifically to fund gambling.
Gambling as a Primary Focus
Spending a significant portion of each day thinking about past gambling sessions or planning the next one.
Failed Attempts to Stop
Repeatedly trying to cut back or stop gambling entirely and being unable to do so despite genuine efforts.
If you recognise more than one or two of these signs in your own behaviour, we encourage you to use the self-exclusion or limit tools in your 92win account settings today — and to consider reaching out to a support organisation. Acting early makes a meaningful difference.
Honest Reflection
Quick Self-Assessment
The questions below are a simple self-reflection tool — not a clinical screening instrument. There are no right or wrong answers and no results are recorded or shared with 92win. This is purely for your own awareness. Read each question and answer honestly to yourself.
Over the last 30 days, have you…
Check any that apply. This is a private reflection — nothing here is sent anywhere.
Self-Exclusion — Your Most Powerful Tool
If you feel that gambling has stopped being entertainment and started being a problem, self-exclusion is the right step. It is not a failure — it is a responsible decision that many people make to protect themselves and the people who depend on them. 92win supports that decision fully and will process any self-exclusion request without question or delay.
Alternatively, contact our support team at [email protected] (plain text — not a clickable link) or via live chat to request self-exclusion directly.
Under-18 Protection
Keeping Minors Away from Gambling
The 92win platform is strictly adults-only. Individuals under 18 years of age — or the higher minimum required by the applicable operator or licence jurisdiction — are prohibited from registering, depositing or using any feature of the platform. If you share a device with children or young people, please take the following steps.
Password-Protect Your Device
Use a strong PIN or biometric lock on any device where you access 92win, and do not share credentials with minors.
Use Parental Control Software
Device-level parental control apps can block access to gambling websites. These are available on both Android and iOS devices commonly used in Pakistan.
Monitor Shared Devices
If children share your home network or device, be aware of browsing history and account activity. Never leave a logged-in session unattended.
Talk Openly About Gambling
Open conversations about the risks of gambling — including financial risk and addiction — are one of the most effective preventative measures for young people.
If you believe a minor has accessed the 92win platform using your account or any account: Contact our support team at [email protected] (plain text — not a clickable link) immediately. We will investigate without delay and take appropriate action, including account suspension, in accordance with our Terms and Conditions.
Getting Help
Responsible Gambling Support Resources
If you are concerned about your own gambling or that of someone close to you, speaking to a professional support service is an important step. The organisations listed below provide confidential support for problem gambling and related mental health concerns. These are text-only references — please search for current contact details and availability in your area.
GamCare
GamCare is a UK-based responsible gambling charity offering free and confidential information, advice and support for anyone affected by gambling problems. Their resources and self-help tools are available online and widely referenced by international operators. Search "GamCare" to access their current helpline and online support.
Gamblers Anonymous
Gamblers Anonymous is an international mutual support organisation operating in multiple countries, using a peer-support model for individuals affected by compulsive gambling. It operates as an anonymous, non-commercial support community. Search "Gamblers Anonymous" to find resources relevant to your location and situation.
Befrienders Worldwide
Befrienders Worldwide supports emotional helpline services internationally, including in Pakistan through registered local affiliates. If gambling problems are contributing to emotional distress or crisis, Befrienders-affiliated helplines can provide immediate confidential support. Search "Befrienders Pakistan" for current contact information.
Pakistan Mental Health Support
Problem gambling is closely linked to mental health challenges including anxiety and depression. In Pakistan, seeking support from a licensed mental health professional, counsellor or psychiatrist through local hospitals in Karachi, Lahore, Islamabad and other major cities is a meaningful step when gambling feels unmanageable.
Family & Trusted Support
In many cases, speaking openly with a trusted family member — a spouse, parent or close friend — is the most accessible and immediate form of support available. Acknowledging a problem to someone you trust is often the hardest but most effective first step in addressing problem gambling.
92win Support Team
Our platform support team can activate self-exclusion, apply account limits, or help you access any responsible-gambling tool immediately via live chat or email. We treat all responsible-gambling requests with complete confidentiality and without judgment. Available 24/7 as provided by the operator.
Disclaimer: Support organisation details, availability and contact information can change. All references above are informational text only. Please verify current contact details and regional availability independently before reaching out. 92win does not maintain formal partnerships with or guarantee the availability of any third-party support organisations.
Responsible Gambling Data Handling Information related to your responsible-gambling preferences, limit settings and self-exclusion status is treated with the highest confidentiality standards. This information is used exclusively to administer your player-protection settings and is never shared with third parties for commercial purposes. See our Privacy Policy for full details.
Play Responsibly — Enjoy 92win on Your Own Terms
Set your limits, use the tools available, and remember that the platform will always be here when you are ready to play — there is no need to rush or overspend.