Data & Privacy
92win Privacy Policy
At 92win, we are committed to handling your personal data responsibly, transparently and in accordance with the principles of data protection that we hold ourselves accountable to. This Privacy Policy explains what information we collect from you, how we use it, who we may share it with, and what rights you have in relation to your data. It applies to all users of the 92win platform at 92win.cam, including registered account holders, visitors browsing the site without an account, and anyone contacting our support team.
By registering an account or continuing to use the 92win platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and may contact us to request the closure of any existing account.
Secure Data Handling
All data transmitted to and from the 92win platform is protected via TLS/SSL encryption. Account credentials and financial data are stored using industry-standard security controls.
No Data Selling
92win does not sell, rent or trade your personal data to any third party for commercial purposes. Data sharing is limited strictly to what is necessary to operate your account and comply with applicable obligations.
Your Rights Are Respected
You have the right to access, correct, and in certain circumstances request deletion of your personal data. Requests can be submitted to our support team via the contact details provided in this policy.
Minimum Necessary Collection
We collect only the personal data that is genuinely required to operate your account, process transactions, verify identity (KYC) and provide customer support. We do not collect data speculatively.
Transparent Cookie Use
Cookies and similar tracking technologies are used only for platform functionality, session management and performance analytics. Cookie preferences can be managed within your browser settings.
Policy Update Notifications
When this Privacy Policy is materially updated, we will notify registered users via the email address associated with their account and publish the revised policy with a new effective date.
Introduction
This Privacy Policy ("Policy") is published by 92win ("Platform", "Operator", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with the operation of the 92win platform at 92win.cam, including all associated gaming, betting, account management and support services.
92win recognises that privacy is a fundamental right and is committed to maintaining the trust of its users across Pakistan and other jurisdictions in which the platform operates. This Policy describes the lawful bases on which we process personal data, the categories of data involved, the purposes for which data is used, the safeguards we maintain, and the rights available to users.
This Policy is incorporated by reference into the 92win Terms and Conditions and should be read alongside those Terms. In the event of any conflict between this Policy and the Terms, the Terms shall prevail to the extent of the inconsistency, unless otherwise required by applicable data protection law.
Definitions
In this Privacy Policy, the following terms bear the meanings set out below:
- "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, residential address, date of birth, financial account details, IP address and device identifiers.
- "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
- "Data Subject" means the identified or identifiable natural person to whom personal data relates — in the context of 92win, this is typically the registered account holder.
- "Controller" means the entity that determines the purposes and means of processing personal data. In this context, the Controller is the 92win Operator.
- "Third Party" means any natural or legal person, public authority, agency or body other than the Data Subject, the Controller and persons who are authorised to process personal data under the direct authority of the Controller.
- "KYC" means Know Your Customer — the identity and age verification process required to comply with the Operator's anti-money-laundering and fraud-prevention obligations.
Data We Collect
92win collects personal data from users across several categories, depending on how the user interacts with the platform. The following table summarises the principal categories of data collected:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Provided by user during registration and KYC verification |
| Contact Data | Email address, residential address, phone number | Provided by user during registration or support interactions |
| Financial Data | Payment method type, transaction amounts, deposit/withdrawal history | Collected during deposit and withdrawal processing |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Automatically collected via platform logs and cookies |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Automatically recorded via platform analytics systems |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Collected during support and communications interactions |
| Verification Documents | Copies of national identity card, passport, utility bills, bank statements | Submitted by user during KYC review |
Payment provider note: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or other payment methods on this platform are familiar local payment references only. 92win does not receive full card numbers or mobile wallet credentials — payment transactions are processed by the relevant payment intermediary under their own privacy terms.
Data Processing & Legal Basis
92win processes personal data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are as follows:
- Contractual necessity: Processing is necessary to fulfil our contractual obligations to you as a registered account holder — including account creation, deposit processing, game access, withdrawals and customer support.
- Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) procedures, fraud detection and record-keeping requirements imposed under applicable law.
- Legitimate interests: Processing is carried out for our legitimate business interests, including platform security, fraud prevention, internal analytics, service improvement and responsible-gambling monitoring — provided those interests are not overridden by your rights and interests.
- Consent: Where we rely on your consent for specific processing activities (such as the sending of promotional communications), we will obtain that consent clearly and separately. You may withdraw consent at any time without affecting the lawfulness of prior processing.
How We Use Your Data
Personal data collected by 92win is used exclusively for the following purposes. We do not use your data in ways that are incompatible with the original purpose of collection:
- Account operation: Creating and maintaining your registered account, processing login credentials securely, and enabling access to platform features and game content.
- Transaction processing: Processing deposits and withdrawal requests, verifying payment methods and maintaining accurate financial records associated with your account.
- Identity and age verification: Conducting KYC checks to verify that account holders meet the minimum age requirement of 18 years or the applicable higher minimum, and to prevent fraudulent account creation.
- Fraud and AML compliance: Monitoring transaction patterns to detect and prevent money laundering, fraud, identity theft and other financial crimes in accordance with applicable legal obligations.
- Customer support: Responding to support queries, resolving complaints, processing responsible-gambling requests (such as self-exclusion and limit-setting) and managing account issues.
- Platform analytics and improvement: Analysing anonymised usage data to identify performance issues, understand feature usage patterns and improve the overall platform experience for users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond.
- Security monitoring: Detecting and responding to unauthorised access attempts, account takeover risks and other security incidents.
- Responsible gambling: Monitoring account activity to identify indicators of problem gambling and to administer voluntary or mandatory player-protection tools including deposit limits, loss limits and self-exclusion.
- Legal compliance: Retaining records and responding to lawful requests from regulatory authorities or courts in accordance with applicable law.
Data Sharing
92win does not sell, rent or trade your personal data. We share personal data with third parties only to the extent strictly necessary for the purposes described in this Policy, and only with parties that have committed to maintaining appropriate data protection standards. Categories of third-party recipients include:
- Payment processing intermediaries: To facilitate deposit and withdrawal transactions. These processors handle data under their own applicable privacy policies and are not authorised to use your data for any purpose beyond completing the relevant transaction.
- Identity verification and KYC providers: Third-party identity verification services engaged to assist with the KYC process, including document authentication and sanctions screening.
- Game software and platform technology providers: Game studio and sportsbook technology partners who provide game engines and betting infrastructure may receive pseudonymous usage data necessary for game operation. These partners do not receive personal identity data unless specifically required for the service.
- Fraud prevention and AML compliance services: Specialist third-party services used to screen transactions and account activity against fraud indicators and sanctions lists.
- Regulatory and law enforcement authorities: Where required by applicable law, court order or binding regulatory request, personal data may be disclosed to competent authorities. We will inform you of such disclosures where legally permitted to do so.
- Professional advisers: Legal counsel, auditors and compliance consultants, subject to professional duties of confidentiality.
We do not share your personal data with advertising networks, data brokers or unrelated commercial third parties. If data sharing practices change materially, we will update this Policy and notify registered users accordingly.
Data Retention
92win retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. The following general principles apply:
- Active account data: Personal data associated with an active account is retained for the lifetime of the account and for a period of up to five years following account closure, to comply with AML record-keeping requirements and to handle any post-closure disputes or regulatory queries.
- KYC and identity documents: Copies of identity verification documents are retained for the minimum period required by applicable AML regulations and deleted securely thereafter.
- Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction, or longer where required by applicable law.
- Support communications: Support interaction records are retained for up to three years following the closure of the relevant support case, to enable resolution of any subsequent complaints or disputes.
- Anonymised analytics: Anonymised and aggregated usage data from which individual users cannot be identified may be retained indefinitely for platform performance analysis.
Security Measures
92win implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include, but are not limited to:
- Transport Layer Security (TLS) encryption for all data transmitted between your device and the 92win platform.
- Access controls limiting personal data access to authorised personnel who require it for legitimate operational purposes.
- Two-factor authentication (2FA) options for account access to reduce the risk of unauthorised logins.
- Regular security assessments and vulnerability monitoring of platform infrastructure.
- Secure storage of identity documents and financial data with restricted access and audit logging.
- Incident response procedures to detect, contain and notify affected parties in the event of a data breach where required by applicable law.
User responsibility: While 92win maintains robust security infrastructure, users are responsible for keeping their login credentials confidential, logging out of shared devices, and notifying us promptly if they suspect unauthorised access to their account. Contact our support team immediately at [email protected] (plain text — not a clickable link) if you believe your account has been compromised.
Cookies & Tracking Technologies
92win uses cookies and similar web-tracking technologies to enable core platform functionality, maintain session state, and collect anonymised performance and analytics data. The following categories of cookies are used:
- Strictly necessary cookies: Required for the platform to function correctly — session authentication, load balancing, security tokens and form state management. These cannot be disabled without impairing platform functionality.
- Functional cookies: Enable personalised platform behaviour, including remembering language preferences, game lobby filters and last-session state.
- Analytics cookies: Anonymised data on page visits, feature usage and session patterns, used solely for internal platform improvement purposes. Individual users are not identified through analytics data.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience of the platform. 92win does not use third-party advertising or behavioural targeting cookies.
User Rights
Subject to applicable data protection law and any overriding legal obligations (including AML record-keeping requirements), registered users of 92win hold the following rights in relation to their personal data:
Right of Access
You may request a copy of the personal data held about you, along with information about how it is processed.
Right to Rectification
You may request correction of inaccurate or incomplete personal data held in your account records.
Right to Erasure
In certain circumstances, you may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Right to Restrict Processing
You may request that processing of your data be restricted in specific circumstances, such as while the accuracy of data is contested.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you may request that data be provided in a structured, machine-readable format.
Right to Object
You may object to processing carried out on the basis of legitimate interests. We will honour such objections unless compelling grounds override your interests.
To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link). We will acknowledge receipt within 72 hours and aim to respond substantively within 30 calendar days. In complex cases, this period may be extended by a further 30 days with notification to you.
Minors & Age Verification
The 92win platform is strictly intended for adults aged 18 years or older, or the applicable higher minimum age required under the operator's licence jurisdiction. The platform does not knowingly collect, process or retain personal data from individuals under the applicable minimum age.
Where the Operator reasonably suspects that a registered user is below the applicable minimum age, the account will be suspended pending age verification. If verification confirms the user is underage, the account will be permanently closed, any deposits returned and no winnings will be paid. All personal data collected in connection with an underage account will be deleted in accordance with applicable law.
Users who are aware of or suspect underage access to the platform — including by family members or dependants — are encouraged to contact our support team immediately and to implement appropriate parental control measures on shared devices.
Pakistan-Specific Notice
This Privacy Policy applies to all users of the 92win platform, including those accessing the platform from within Pakistan. Users in Pakistan should be aware of the following:
- No Pakistani regulatory endorsement: 92win does not represent that it holds any data protection or gambling licence issued by any Pakistani governmental authority, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. This Privacy Policy does not constitute a representation of compliance with any specific Pakistani data protection framework.
- Payment provider references: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are familiar local payment references only. These providers process payment transactions under their own independently operated privacy policies. 92win is not responsible for the data practices of these third-party payment providers.
- Cross-border data transfers: Personal data collected from users in Pakistan may be processed and stored on servers located outside Pakistan. By using the platform, you acknowledge that your data may be transferred to and processed in jurisdictions that may have different data protection standards than those applicable in Pakistan.
- Not legal advice: Nothing in this Policy constitutes legal advice regarding the applicability of Pakistani or other local data protection laws to your individual situation. Users with specific legal queries should seek independent legal counsel.
Changes to This Policy
92win reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Where changes are material — that is, where they meaningfully alter how we collect, use or share your personal data — we will notify registered users via the email address associated with their account at least 14 days before the changes take effect.
Non-material changes (such as corrections, clarifications of existing practices, or formatting updates) may be made without prior notification, though the updated effective date will always be displayed at the top of this page. Continued use of the platform following the effective date of any update constitutes acceptance of the revised Policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about our data handling practices, please contact the 92win support team through the following channels. Email addresses are provided as plain text and are not clickable links.
- Email: [email protected]
- Live chat: Available 24/7 via the chat interface on the 92win platform, as provided by the operator.
- FAQ: Further information is available in our FAQ section.
We aim to acknowledge all privacy-related queries within 72 hours and to provide a substantive response within 30 calendar days of receipt. For complex data subject access requests, we may extend this period by up to 30 additional days and will notify you accordingly.
Our Privacy Commitment 92win is committed to transparent data handling. We collect only what is necessary, retain it only as long as required, and give you meaningful control over your information. For the complete picture, review our Terms & Conditions alongside this Privacy Policy. Questions can be directed to our support team at any time — contact details are in Section 14 above.
Questions About Your Privacy at 92win?
Our support team is available around the clock to address any data, account or privacy concern you may have.